FSS MAC Gent - relocation - Ghent

Aiki-O-Kami B.

Super produits!

SREMS

Nice réception

L. V.

De winkel oogt heel flashy en aangenaam en is een waar paradijs vol cosmetica in alle geuren en kleuren.
Ben je op zoek naar een nieuw kleurtje lipstick of oogschaduw, dan vindt je het bij MAC beslist.
Ook met de feestdagen, feestelijke boxen te koop, super mooi.
Personeel steeds behulpzaam.
U kan zich ook laten maquilleren.
Winkel overzichtelijk.

Ann C. F. P.

Gisteren Geweest En ik kreeg geweldige hulp
Persoonlijke Aanpak ben heel Blij met mijn Lipsticks Aanrader

Zita Z.

I've had a very nice experience in this store this week. Everyone was very friendly and helpful to begin with, but one girl in particular (unfortunately don't know her name) has been especially amazing. I was looking for a good blush to match the colour story of an eyeshadow palette that I had at home, and she really made sure that I found the perfect one. She not only had an amazing eye for the shades, and immediately recognised what would suit me best, but she also took so much time and effort into making sure that it was something that I was truly going for. To me buying make up in a MAC store is really special and it's all about the (almost) endless possibilities, and sometimes exploring things that are out of my comfort zone. However sometimes I feel a little bit lost in which colours/shades/textures to choose. It was so nice that I had someone so welcoming to support me, thanks to her I really ended up with a product that is a 100% what I was looking for. If you are reading this, thank you so much again, I am so happy with the blush!!! 🙂 <3

Louise H.

Altijd super vriendelijke service 🙂

Natasha J.

Charlotte served me today. She was really courteous and matched me well to the concealer. Even though I didn’t buy it because I like to think about these things and test the wear she was understanding and polite and I would definitely go back the next time I am visiting Gent. Thanks Charlotte for a great experience.

Dé S.

This is about the new, smaller MAC store further down the Veldstraat. B/c I had good experiences at the previous, bigger store.

Impressions: Store is small, clean but severely understaffed (and that was on a relatively calm moment on a Wednesday afternoon).

I knew what I wanted but couldn’t proceed to make a purchase because both were occupied w giving makeup treatments. + Before that, they were already struggling to appease the customers before me who were also waiting for longer than necessary.

When notifying one of the two girls that I just wanted to make a purchase and leave it was met with unprofessionalism and rudeness. So much that I did not want to spend my money there and leave straight away.

The girls are not to blame for being understaffed (and likely under pressure) but things can be optimised when dealing with returning customers who are there to make a purchase fuss-free and not be met with ignorance that leads to losing customers.

Perhaps there can be a better distinction between what tasks are given priority to make things go more smoothly such as someone who stays behind the cash register.

It’s a tricky balance, because makeup treatments are part of the service, I sympathise.

However not at the cost of losing focus of the other customers in the store. A quick purchase of less than one minute versus a makeup treatment that is minimum 10 minutes giving advice etc.
You get the idea.

Given the circumstances + while also giving them the benefit of the doubt I will come back another time. I hope it will be another story and a better experience. If so, I will adjust my rating accordingly. If not, too bad.

Take care