CHANEL FRAGRANCE AND BEAUTY BOUTIQUE - Glendale, California

J Mani

I’m expressing my horrible experience at this store. I would advise anyone trying to purchase anything from here to not do so! I walked into this store on 9/13 to make a return. I had purchased a small leather hood from this Chanel boutique. The item that I had wasn’t in stock and they had to have it shipped from another store from Texas. I wanted to return the item because I didn’t end up liking the color in person as opposed to what they showed me through photos. So as I walk in yesterday. Dyanne is the one that assists me and says she’ll be back. I would say probably spent 15 minutes in the back. She comes back out and says “unfortunately, I can’t accept this item as it has signs of wear and tear”. I asked her to show me where the “wear and tear is” there was a scratch on the box and a white mark on the dust bag then proceeds to tell me there is lint inside of the box. THIS ITEM WAS NEVER USED. I want to reiterate that this item was shipped to me and delivered how would have time to wear the bag with having such a short time frame for this return? And again the same way I received the item was the way I was returning it. There was no signs of wear and tear on the bag I took pictures from there store directly that way whatever lie they want to tell corporate I have photos and video proof to back my story up. The experience that I had with APRIL AND DYANNE was completely unethical of what they’re trying to do. They are solely on commission so I can guarantee that’s why they didn’t accept the bag. I have even included pictures of the bag to show that it hasn’t been used. I have filed a complaint to corporate about the rude, hostile, and aggressive behavior I recieved from April the manager and as for Dyanne after she said they’re not going to accept my return she ran to the back and never came back out. Complete coward. They know what they did is wrong and I’m going to file a complaint to Americana as well, BBB and get an attorney involved.

Brandy Duong

Went to the Americana last Sunday for an early holiday shopping and I wanted to check out the Chance Chanel perfumes for my mother. I believe Patrick helped me out (on the receipt) and he was stellar. He assisted me well and recommended I also pair the perfume with another one of the Chance products so I also bought a deodorant spray that smelled amazing! I’ve visited this store before and every time has been a hit. Definitely would come again. Happy holidays!

Людмила Алексеева

I can't express enough how much I enjoy visiting the Chanel Beauty store at the Americana Brand, all thanks to the exceptional service provided by Dyanne Tello. As someone who can be quite picky and indecisive at times, I truly appreciate Dyanne's patience, kindness, and professionalism. Even when I'm not entirely sure what I want, she always takes the time to listen attentively and offers expert advice that is tailored to my preferences.

Also, there have been numerous occasions when I've been in a rush to find the perfect gift for a friend, and Dyanne has been instrumental in creating beautiful gift boxes filled with an assortment of skincare products and makeup. And everything was wrapped in sooo beautiful way!

Thank you, Dyanne, for consistently providing such outstanding service.

Mila

Mariana Gonzales

Dyanne T. Impeccable customer service, always answers my questions and recommends products to fit my needs and more. And always ensures that my shipments arrive to me in a prompt manner. Thank you.

Cc

I didn’t really get a friendly vibe from the workers. In fact, they don’t help one person at a time but jumps around from one customer to another, which I didn’t like. Except for one sales associate that I have encountered, the rest weren’t people I wanted to give business to. The return policy is horrible! If you must get an item that is exclusive to boutiques, I think you’re better off getting it online. And, the rest of the items are likely available at Nordstrom, which is right across from this place.

shushanna ter-petrossyan

Esmeralda and April were extremely nice and helpful. They made the experience at Chanel Beauty so enjoyable. They answered any questions we had and provided services catered to our skin types and needs.

Funny Videos

Esmeralda Lua was very professional and an informative employee infirmary about the products. Going to be a recurring shopper moving forward

Alex T

Pretty nice shop, sells a myriad of Chanel fragrances, including their Les Esclusifs line and the mainstream line for both men and women.