Best Buy - Waterloo, Ontario

Beku NEEM

All types of electronics are found there. If you prefer in-store shopping, it's better to check online whether the certain product is available at store or not. Best Buy delivers product to your home usually via FedEx & they charge you for the service. On Black Friday, you need to stand in a very long queue to just talk to an associate or to purchase a product & it will take hours. They do price match.

Akram Yusuf

If you want your worst shopping experience where grifters try to offload damaged $1000+ appliances go to best buy. The experience in it's entirety was the worst I have had from any store.

I went into store on April 18th after calling ahead to confirm the dishwasher models I wanted to see were available. I prefer buying online but my folks wished to see their options in person to get a feel for features and quality.

We were met with Adil in the dishwasher section. Although trying he knew little about the appliances in his assigned section and took a long time to look up details and features I could have looked up much faster on my phone. I would expect the staff that are supposed to be on the floor helping customers to be a little more knowledgeable about in store offerings or be able to page someone who is better suited to help.

In store purchase was also completed by Adil and it took about a half hour. I don't exactly know why this took so long to check us out but it seemed the POS system is more complicated than need be or Adil hadn't been inputting the correct things. Adil finally called someone over for assistance. We paid for the best buy 4 year warranty to go and delivery and got haul away free with another $50 off the dishwasher itself.

On April 23rd, a two man third party delivery crew came inside hurriedly as I opened the door, one asked where I wanted the dishwasher to go while the other hauled it in through the doorway- at no point did I get a chance to ask them to remove their shoes so I didn't bring it up. I followed them to the kitchen where they offloaded the dishwasher. I instructed the delivery crew to leave the dishwasher in the middle of the kitchen as I had to make the utility connections before I push it back against the wall- one of the delivery crew acknowledged my request with a nod and the other cut open the box from the base. The box was lifted off the top of my dishwasher and the delivery crew stood around my unit taking pictures of it and then one of them that had removed the box attempted to slide the dishwasher to the wall. I instructed him not to do that twice and he stopped when the back of the dishwasher was half a foot from the wall. Not soon after they left I found a large 3 inch gash on the back of the washer and it had water inside it such that when it was tilted on its side water trickled out the inlet. This was supposed to be BRAND NEW. I got on the phone they asked me to send pictures after which I got a call back trying to gaslight me into thinking the water was leaking out of my utilities and that the unit is brand new and they can give me a discount for the damage. I requested a full refund right away and went back to store where I swiped my card for a portion of the refund. The remainder, I was told by the store clerk Deepak, will be automatically transferred back to me. I double checked with Deepak that I would not have to come back in store to swipe my card and he confirmed that the remainder would be sent over to my bank in 2-5 business days after the delivery team has picked up my unit. He also told me not to count the day of pick up as the system is only updated EOD.

The unit was picked up on April 25th. The same delivery team came to pick up the unit. This time as they had nothing in hand I requested they wear shoecovers. One of the two man team then walked across my foyer with his shoes on and came to the end within a foot of where I was standing (towering over me at 6'7") he then bellows about how I didn't require shoe covers last time and argued. His partner returned with shoecovers and passed him a pair while he continued to stare me down angrily. He then argued with me as to why I wanted to send back a perfectly good unit(same guy who pushed the unit into wall 2 days ago despite being instructed to stop).
I had to call bestbuy 4 times (hopeless and clueless outsourced call center agents who provided conflicting information) eventually going back a 3rd time on May 2nd to get the remainder on my card, despite what Deepak said. Wasted a LOT of time here.

Louis Kim

Adil is the best. We met him several times when we visited/purchased products at Best Buy. Every time, he was so friendly and professional with customers. I’ll definitely find him again for future purchases.

NAS

Talk about going abo e and beyond leadership. Had ordered a micro wave to come in so had someone coming in next day. Was to be in so went to store to find out was not there!!!! A little upset asked for manager. She went to check after listening to me and our concern. Came back said she found it had just come in. Apologies and help us take it to car. Ask us to come back in and to wait for a minute. Came back again very apologetic and gave us a gift card!!!

Talk about going above and beyond with excellent leadership. A lot of places could learn something!!!!

lester ouano

Excellent service with a customer consultant named Deepak. Recommended the best headset for me and he assisted me in finding the best Bluetooth speaker that fits my budget. Thank you, Deepak, for giving me your full attention and I'm very happy with my purchase.

Jennifer Shin

I came for a security camera, and ended up leaving with a tablet too, for my daughter entering engineering undergrad. We were helped by Prajwal, who is doing a Masters at Waterloo Engineering, and gave my daughter priceless advice on tablets, as well as PCs (for future reference). Super friendly, knowledgeable, and clearly loves his job. Great experience

Gabriel Grant

I went in for some help with a customer service issue. I’d had a refund go to a gift card because it wouldn’t refund to my credit card for whatever reason and I was seeing if there was anything I could do.

A manager at the store, Liara (?), refused to help me because the receipt was from a different Best Buy (“there’s no way I can help you with this”), and then “politely” asked me to leave the store as if I was a criminal for some reason.

Unbelievably rude treatment and that’s after having spent $400+. I’ll take my money elsewhere.

Netra Hindocha

I love this store. I would say that Waterloo bestbuy store is far better than Fairway bestbuy store. And I feel this because of this guy named Karen Van Denhoff. I bought my laptop 2 months ago but it stopped working today suddenly. It was not turning on and not getting charged, even after trying few different chargers. I was very tensed because I had to submit my assignment and soon my final exams will be there. I was so afraid that I cried a lot today because I already invested a high amount on my laptop and within 2 months it stopped working without any reason or any damage. I visited Canada Computers with my friend, they didnt even check my laptop and said that there is one week queue so its better to visit bestbuy or company store. I also called the hp support, they said they will do the shipping process but it will take 15-20 days minimum to send it back. So I went to bestbuy, I met this guy and requested him to see if he can fix it today because I was having assignment and soon exams. So this guy opened my laptop, unplugged and plugged my battery back and it got fixed, it hardly took 7 mins. He saved my 15-20 days and got it fixed immediately without any cost. I am very grateful to him for fixing this problem this fast.