The Food Dude
1/5
My experience started back in December of 2023 when we purchased a new turbo from BD Diesel and Performance. The turbo that was sent out failed with in 24hrs after installation. The shop, because of the holidays, was not able to start working warranty repair until the end of February 2024. The first turbo was removed and sent back to BD on warranty. BD did not send their first replacement until the end of April beginning of May. Karl over at BD admitted they received the turbo at the beginning of April, and it failed its inspection. Then stated it was sitting on their shelf for a month, and no one bothered sending out the replacement. At that point, BD sent a replacement. Upon receiving the replacement, the turbo would not bolt up. Upon inspection of the turbo, it was discovered that whoever built this turbo cross drilled the exhaust flang so it would not mount to the vehicle. We notified BD, and they sent out another. This turbo got lost by FedEx. We called BD and informed them that FedEx lost our turbo. BD sent another. This turbo was then installed, and the vehicle returned to the customer. Just for the customer to bring the vehicle back 2 days after. The new turbo from BD has failed again. After three failed turbos, the shop and I are not satisfied with this company or their product. So we decided to ask for a refund on the product so we can take our business elsewhere. Karl, being the sole representative that we deal with, states he has been in contact with Shane, the manager, over all of this. Karl claims that every time we call him, he will have a response from Shane on what they are going to do. We talked to Karl 3 times a week, give or take, and he stated he would have all this sorted out the next day. We are now over a month, 45 days and counting, waiting on BD to do the right thing by us, but they have failed to do so. BD has also caused the shop to lose substantial amounts of money on labor because of the 3 about to be 4 repair jobs due to their failed products. BD has not taken responsibility for the repair cost or offered any kind of assistance with it. This has been a 7-month ordeal being without my truck since then.
I highly recommend you go somewhere else for quality parts. Heed my warning ⚠️ or be subjected to the same situation myself and others are in. If you look at the BBB, they have an F rating and don't respond to complaints submitted.
