Island Beauty Supply - Honolulu, Hawaii

Aisha Aisha

I’m extremely disappointed with this beauty supply store. As a licensed professional, I arrived around 7:45 AM, knowing they open at 8. I parked and quickly went across the street to grab something, planning to return when they opened. One of their workers saw me parked, greeted me, and clearly knew I was a customer but didn’t mention any parking restrictions.
When I returned, I found my car had been towed. This shows a complete lack of care or consideration for their customers. I understand parking rules, but a simple heads-up or sign would have prevented this unnecessary hassle.
I’ll be taking my business elsewhere to a store that values and respects their customers. If you’re considering shopping here, I’d suggest looking for a more customer-friendly alternative.

allison nahoopii

Ive been a hairdresser for 30+ years. This is the best supply house, best products, best service. Very happy using them!!

Simone Wade

This store has a sign on the front that says they are only open to licensed cosmetologist. This needs to be more clear on the site.

Ashley Warren

Great store and extremely wonderful staff and service! Everything is organized and clean!

Lauren Dirks

Honestly some of the worst customer service i’ve had on island. I had a bad experience my first time here but I figured I would give it a second try because I wanted to shop local instead of online.

The second visit may have been worse. Dismissive and arrogant employees. I left without buying anything. This seems to be a trend in the reviews so maybe it’s something that should be fixed, if you want to continue to have customers.

GC AL

A woman I believe is the store manager yelled at my husband and was very rude to me. We parked there for me to shop. My husband was going to H-mart across the street to buy a drink, while I shopped. She came out and started yelling at him and proceeded to threaten to have our vehicle towed. I was a customer, which means we were authorized to park there. I informed her that she her yelling was uncalled for, and that she should not tow my vehicle. As I explored the store - almost immediately - she raised her voice at me again. She was telling me not to enter the part of the store that was for professional stylists. However, I wasn’t even near the section. I was extremely upset, and my husband returned confirming that he did not want us to spend our money in the store, and I agreed. Her behavior was completely uncalled for. She did not apologize. Instead she double-downed on her rudeness. She didn’t make amends for her error by being polite to me. Just awful and rude in every way. If I could give zero stars, I would!

Lora Numa

When I first moved here from the Mainland, I thought it'd be harder for me to purchase my products for my career. I always feel welcomed by their friendly staff and they ALWAYS have what I need for nails in this store. (in most cases MORE than what CosmoProf has within their store behind them).
They always have a large and decent selection so you're never worrying if stuff gets sold out. All in all, a great supply store.

leap ahead

Worst attitude ever. Their parking lot has bunch of openings (no customer!) but they are unwilling to accommodate someone with disability. The lady went really mad when we parked. I wish they can spend more time doing the actual business.